Refund policy

Our Policy


Changed your mind?
You can return your purchase within 28 days for a refund, provided it meets the terms and conditions outlined on this page.

How to Return:

Online purchases
Items can be returned to us via the post to our return address which is Nexora LTD, Saint Nicholas Street, 3rd Floor Old Stock Exchange, Bristol BS1 1TG, United Kingdom

We provide one free returns label per order. If you choose to return more items from the same order at a later date, you’ll need to cover the postage costs. To avoid extra fees, we recommend returning all items in a single parcel.

Proof of Purchase

Proof of purchase is required for all returns. This can be a paper or electronic receipt for items bought in a store and the order confirmation for items bought from the Dune London website.

 

When will I receive my refund?

Refunds will be made to the original card used to pay for the purchase.

  • Items returned to our warehouse will be refunded within 10 working days of receiving your parcel.
  • Credit and Debit payment refunds should appear in your account within 5 working days.
  • PayPal payments can take up to 7 days.

 

Terms and Conditions

  • You cannot return purchases outside of the returns period unless the item is defective.
  • Gifts bought online cannot be exchanged and will be refunded to the original buyer.
  • The returned items must be in the same condition in which you received them.
  • We will process your refund within 10 days of receiving your returned items.
  • In the case that a return has been rejected, we will contact you within 10 days.
  • Proof of postage is required should you need to contact us about your return.


What Cannot Be Returned

  • For home deliveries, orders that you received more than 28 days ago. 
  • Items you have opened or unsealed other than where necessary to inspect.
  • For hygiene reasons, pierced earrings and face masks cannot be returned to our warehouse.